Question 1

How can I make a booking?

Accepted Answer

Enquiries and bookings can be made via the online booking system and WhatsApp. We will constantly be improving our booking system for our guests as well.

Question 2

Is outside food allowed?

Accepted Answer

Outside food and raw food materials are not allowed. Cooking in the rooms and the use of cooking appliances are prohibited in the retreat. Only light snacks and drinks are permitted.

Question 3

What about the meals?

Accepted Answer

All room rates include breakfast. Full board includes breakfast, lunch, and dinner.
Meals are served at the following times:
 • Breakfast: 7:30 am - 10:00 am
 • Lunch: 12:30 pm - 2:00 pm
 • Dinner: 7:30 pm (Kitchen closes at 9:00 pm)

If you require an earlier breakfast, please inform the crew. Cooked breakfast is only served after 8:00 am. If you have any allergies or dietary requirements that were not specified during booking, please inform us as soon as possible during the check-in process.

Question 4

Is the food served in the retreat halal?

Accepted Answer

While we do not possess Halal certificates, all our food is pork-free.

Question 5

Are we child-friendly?

Accepted Answer

We encourage children to visit and experience the outdoors with us. However, please note that children under the age of 12 must be accompanied and supervised by a parent or guardian at all times during their stay.

Question 6

What is the check-in time and check-out time?

Accepted Answer

The main entrance gate will only be opened at 3 pm for check-in. Check-out time is at 12 pm.
Please note that exceptions may apply based on the specific rate plan terms and conditions.

The Hooton Retreat reserves the right to check NRIC during check-in. Both children and adults are required to present their NRIC upon check-in. Guests under the age of 18 must be accompanied by an adult. Should any guests fail to do so, the management of The Hooton Retreat reserves the right to refuse entry or expel them.

Question 7

What are the things to bring for the stay?

Accepted Answer

Essential:
 • Mosquito repellent
 • Sun block
 • Toothbrush, toothpaste and personal toiletries
 • Proper trekking shoes (for Jungle Trekking)

Optional:
 • Hair Dryer
 • Jacket, Cap, Raincoat, Swimwear
 • Torch/headlamp
 • Camping accessories (Foldable Camping Chairs & Table, Tarp, Lamp and etc.)
 • Light snacks & drinks

Remark: 
Flammable, explosive or otherwise hazardous materials are not permitted.

Question 8

What activities can we do?

Accepted Answer

• Flying Fox
 • Archery
 • Campfire
 • The Jungle Barista
 • Jungle Trekking
 • Sunrise Hike
 • Waterfall Expedition

Times and activities are subject to change due to scheduling considerations, weather conditions, and other factors.

Question 9

Can guests come and not stay the night?

Accepted Answer

Starting 11 January 2026, Forest Coffee welcomes walk-in guests to enjoy specialty coffee at The Hooton Retreat. We are open daily from 8:00 AM to 5:00 PM. À la carte food options are available for order on the spot, subject to availability. We look forward to welcoming you. Please ring us upon arrival, and our team will assist you.

Question 10

Can I organize a company trip or company event at the Retreat?

Accepted Answer

Yes, we do cater to small events. You can send us your inquiry through the  RENT A SPACE (https://wcreativesb.wixsite.com/hooton2024/rent-a-space)section or WhatsApp (https://wa.me/60192080633)us. We would be happy to assist you.

Question 11

Are pets allowed?

Accepted Answer

No pets are allowed in the Retreat as we respect and value the comfort and privacy of all guests.

Question 12

Is the Retreat wheelchair friendly?

Accepted Answer

While we aim to accommodate all guests, it's important to note that our location is situated on hilly terrain with steps and slopes, which may pose challenges for individuals with disabilities. We recommend reaching out to us directly to discuss any specific accessibility needs you may have.

Question 13

Can i drive to the Retreat?

Accepted Answer

Yes, you can access our location. However, please note that sections of the road leading up to our retreat are unpaved, so we do not recommend bringing lowered vehicles or sports cars.

Question 14

Is the parking free?

Accepted Answer

Yes, parking is available with limited space inside the retreat. Staying guests are advised to park at their own risk, as The Hooton Retreat management will not be responsible for any damage or theft of vehicles or their contents.

Question 15

Is the Retreat a smoke-free premise?

Accepted Answer

Smoking is strictly prohibited inside the accommodations, washrooms, and any shared communal areas. Smoking is only permitted in designated areas of the premises.

Question 16

How secure is our Retreat?

Accepted Answer

Our premises are gated and guarded by our trained guard dogs. Additionally, our retreat is strictly for in-house guests only, ensuring a secure and private environment.

Question 17

How do I contact you if i need help?

Accepted Answer

We are available five days a week, from Monday to Friday, between 9 am and 6 pm. You can reach us at our phone number 019 2080 633. However, we prefer communication via WhatsApp or Facebook as we are often on the move.

Question 18

Do we provide barbecue?

Accepted Answer

Yes, we provide charcoal and barbecue pits for guests upon advanced booking request.

FAQ

Have a question?
We have answers.

FAQ

Have a question? We have answers.

Have a question?
We have answers.