Enquiries and bookings can be made via the online booking system and WhatsApp. We will constantly be improving our booking system for our guests as well.

Outside food and raw food materials are not allowed. Cooking in the rooms and the use of cooking appliances are prohibited in the retreat. Only light snacks and drinks are permitted.

All room rates include breakfast. Full board includes breakfast, lunch, and dinner. Meals are served at the following times:

• Breakfast: 7:30 am - 10:00 am

• Lunch: 12:30 pm - 2:00 pm

• Dinner: 7:30 pm (Kitchen closes at 9:00 pm)

If you require an earlier breakfast, please inform the crew. Cooked breakfast is only served after 8:00 am. If you have any allergies or dietary requirements that were not specified during booking, please inform us as soon as possible during the check-in process.

While we do not possess Halal certificates, all our food is pork-free.

We encourage children to visit and experience the outdoors with us. However, please note that children under the age of 12 must be accompanied and supervised by a parent or guardian at all times during their stay.

The main entrance gate will only be opened at 3 pm for check-in. Check-out time is at 12 pm.

Please note that exceptions may apply based on the specific rate plan terms and conditions. The Hooton Retreat reserves the right to check NRIC during check-in. Both children and adults are required to present their NRIC upon check-in. Guests under the age of 18 must be accompanied by an adult. Should any guests fail to do so, the management of The Hooton Retreat reserves the right to refuse entry or expel them.

Essential:

• Mosquito repellent

• Sun block

• Toothbrush, toothpaste and personal toiletries

• Proper trekking shoes (for Jungle Trekking)

Optional:

• Hair Dryer

• Jacket, Cap, Raincoat, Swimwear

• Torch/headlamp

• Camping accessories (Foldable Camping Chairs & Table, Tarp, Lamp and etc.)

• Light snacks & drinks

Remark:

Flammable, explosive or otherwise hazardous materials are not permitted.

• Flying Fox

• Archery

• Campfire

• The Jungle Barista

• Jungle Trekking

• Sunrise Hike

• Waterfall Expedition

Times and activities are subject to change due to scheduling considerations, weather conditions, and other factors.

Only guests with prior bookings are permitted to enter the retreat. We prioritize the privacy of our guests; therefore, walk-in visitors or guests without a booking are prohibited and will not be accommodated.

Yes, we do cater to small events. You can send us your inquiry through the RENT A SPACE section or WhatsApp us. We would be happy to assist you.

No pets are allowed in the Retreat as we respect and value the comfort and privacy of all guests.

While we aim to accommodate all guests, it's important to note that our location is situated on hilly terrain with steps and slopes, which may pose challenges for individuals with disabilities. We recommend reaching out to us directly to discuss any specific accessibility needs you may have.

Yes, you can access our location. However, please note that sections of the road leading up to our retreat are unpaved, so we do not recommend bringing lowered vehicles or sports cars.

Yes, parking is available with limited space inside the retreat. Staying guests are advised to park at their own risk, as The Hooton Retreat management will not be responsible for any damage or theft of vehicles or their contents.

Smoking is strictly prohibited inside the accommodations, washrooms, and any shared communal areas. Smoking is only permitted in designated areas of the premises.

Our premises are gated and guarded by our trained guard dogs. Additionally, our retreat is strictly for in-house guests only, ensuring a secure and private environment.

We are available five days a week, from Monday to Friday, between 9 am and 6 pm. You can reach us at our phone number 019 2080 633. However, we prefer communication via WhatsApp or Facebook as we are often on the move.

Yes, we provide charcoal and barbecue pits for guests upon advanced booking request.